Grievance Redressal & Escalation Matrix
Important SEBI Registration Details
(a) Registered Entity Name: TRUE TURTLES LLP
(b) Trade Name / Website: www.trueturtles.in
(c) Type of Registration: Research Analyst
(d) SEBI RA Registration Number: INH000023621
(e) BSE RA Enlistment Number: 6792
(f) Official SEBI Research Analyst List: SEBI
(g) Official BSE Registered RA Directory: BSE India Exchange
(h) Registration Date: Oct 13, 2025
Registered / Correspondence Address
Tower E Flat No. 404, Emerald Estate, Sector 65, Badshahpur, GURUGRAM, HARYANA, 122101
Phone Customer Support & Primary Contact
Customer Support Head / CEO: RAHUL CHAUHAN
Phone: +91 80530 80430
Email Email: mailto:support@trueturtles.in
Note Important Note on Grievance Redressal
If you are dissatisfied with any aspect of our services, please raise your concern through the following channel:
Email Email: mailto:support@trueturtles.in
Phone: +91 80530 80430
Escalation Process
If your issue remains unresolved after 7 working days, or if the response is unsatisfactory, you may escalate the matter directly to SEBI via the following platforms:
Link SEBI Grievance Platforms
(i) SEBI SCORES Portal: SEBI SCORES Complaint Portal
(ii) SEBI SMART ODR Platform: SEBI ODR Portal
(iii) SEBI Toll-Free Numbers: 1800 22 7575 / 1800 266 7575
(iv) SEBI Regional Offices Contact List: SEBI
Mobile SEBI SCORES Mobile Apps
(i) iOS (Apple): apps.apple.com
(ii) Android (Google Play): play.google.com
Investor Education & Awareness Tools
SEBI Investor Website: Comprehensive source of investor rights, guidelines, and market tools
Mobile SEBI Saarthi App (Investor Education)
(i) Android: play.google.com
(ii) iOS: apps.apple.com
Investor Protection Guidelines:
Warning To Avoid Unauthorised & Fraudulent Services:
Important Notice on Fee Payments
(a) All fee payments for research services must be made only through the official website of the SEBI-registered Research Analyst (RA) and via verified and approved payment channels.
Warning TRUE TURTLES LLP (SEBI Reg. No.: INH000023621) does not authorize any third-party payment links, UPI IDs, or personal accounts for receiving service fees.
Confirmed Accepted Payment Methods:
(a) Payment gateway linked through the official website:
(b) Direct transfers to the bank account registered in the name of TRUE TURTLES LLP
(c) Centralized Fee Collection Mechanism (CeFCoM)/@Valid UPI, if applicable
Disclaimer:
Payments made through unofficial means (e.g., personal accounts, unverifiable links, or agents claiming to represent the RA) will not be considered valid, and no responsibility or grievance redressal will be entertained for such transactions.
(i) To avoid fraud or impersonation, always verify the payment instructions directly on the official website and retain receipts for all transactions.
(ii) Always insist on payment invoices from the RA’s official email address listed with SEBI.
(iii) Immediately report any suspicious or unauthorised accounts or individuals claiming to represent us.
(iv) Verify our registration using the official SEBI and BSE links below:
(a) SEBI Registered Research Analyst: SEBI
(b) BSE Registered Research Analyst: BSE India Exchange
BSE Investor Alerts & Press Releases
Stay updated on investor alerts and press releases from the Exchange:
(i) BSE Media Releases: BSE India Exchange
(ii) BSE Investor Awareness: BSE India Exchange
SEBI again advises investors to exercise extreme caution:
(1) Verify registration of entities before investing at: SEBI
(2) Carry out transactions only through authentic trading apps of SEBI-registered intermediaries after verification at: SEBI Investor Charter
(3) Use “Validated UPI Handles” (“@valid” UPI IDs of SEBI-registered investor-facing intermediaries) and the “SEBI Check” platform by visiting SEBI
or through the Saarthi app, for secure investor payments (refer Press Release No. 64/2025)
Confirmed Cyber Crime Reporting Portal: Cyber Crime Reporting Portal
Confirmed Report online financial fraud at the National Cybercrime Helpline number 1930
Confirmed Register Your Financial Fraud complaint: Cyber Crime Reporting Portal
Confirmed Cyber Crime Help: Cyber Crime Reporting Portal
Confirmed Learning Video Gallery: Cyber Crime Reporting Portal
Investor Charter & Complaint Table
To view our full Client Consent, Investor Charter, MITC, Service Timelines, Complaint Handling Matrix, Fraud Awareness, Refund Policy, and Others, visit and read everything to avoid future conflict of interest:
