🌟 Grievance Redressal & Escalation Matrix
📌 SEBI Registration Details
(a) Registered Entity Name: TRUE TURTLES LLP
(b) Trade Name / Website: www.trueturtles.in
(c) Type of Registration: Research Analyst
(d) SEBI RA Registration Number: INH000023621
(e) BSE RA Enlistment Number: 6792
(f) Official SEBI Research Analyst List: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
(g) Official BSE Registered RA Directory: https://www.bseindia.com/IARA/RegisteredRA.aspx
(h) Registration Date: Oct 13, 2025
🏢 Registered / Correspondence Address
Tower E Flat No. 404, Emerald Estate, Sector 65, Badshahpur, GURUGRAM, HARYANA, 122101
📞 Customer Support & Primary Contact
Customer Support Head / CEO: RAHUL CHAUHAN
☎️ Phone: +91 80530 80430
📧 Email: support@trueturtles.in
📝 Important Note on Grievance Redressal
If you are dissatisfied with any aspect of our services, please raise your concern through the following channel:
📧 Email: support@trueturtles.in
☎️ Phone: +91 80530 80430
🔁 Escalation Process
If your issue remains unresolved after 7 working days, or if the response is unsatisfactory, you may escalate the matter directly to SEBI via the following platforms:
🔗 SEBI Grievance Platforms
(i) SEBI SCORES Portal: https://scores.sebi.gov.in/
(ii) SEBI SMART ODR Platform: https://smartodr.in/
(iii) SEBI Toll-Free Numbers: 1800 22 7575 / 1800 266 7575
(iv) SEBI Regional Offices Contact List: https://www.sebi.gov.in/contact-us.html
📱 SEBI SCORES Mobile Apps
(i) iOS (Apple): https://apps.apple.com/us/app/sebiscores/id6478849917
(ii) Android (Google Play): https://play.google.com/store/apps/details?id=com.sebi
🎓 Investor Education & Awareness Tools
SEBI Investor Website: Comprehensive source of investor rights, guidelines, and market tools
🔗 https://investor.sebi.gov.in/
📱 SEBI Saarthi App (Investor Education)
(i) Android: https://play.google.com/store/apps/details?id=com.sebi.invapp
(ii) iOS: https://apps.apple.com/in/app/saa%E2%82%B9thi/id1589426387
🚨 Investor Protection Guidelines:
⚠️ To Avoid Unauthorised & Fraudulent Services:
💳 Important Notice on Fee Payments
(a) All fee payments for research services must be made only through the official website of the SEBI-registered Research Analyst (RA) and via verified and approved payment channels.
⚠️ TRUE TURTLES LLP (SEBI Reg. No.: INH000023621) does not authorize any third-party payment links, UPI IDs, or personal accounts for receiving service fees.
✅ Accepted Payment Methods:
(a) Payment gateway linked through the official website:
(b) Direct transfers to the bank account registered in the name of TRUE TURTLES LLP
(c) Centralized Fee Collection Mechanism (CeFCoM)/@Valid UPI, if applicable
🛑 Disclaimer:
Payments made through unofficial means (e.g., personal accounts, unverifiable links, or agents claiming to represent the RA) will not be considered valid, and no responsibility or grievance redressal will be entertained for such transactions.
(i) To avoid fraud or impersonation, always verify the payment instructions directly on the official website and retain receipts for all transactions.
(ii) Always insist on payment invoices from the RA’s official email address listed with SEBI.
(iii) Immediately report any suspicious or unauthorised accounts or individuals claiming to represent us.
(iv) Verify our registration using the official SEBI and BSE links below:
(a) SEBI Registered Research Analyst: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
(b) BSE Registered Research Analyst: https://www.bseindia.com/IARA/RegisteredRA.aspx
📰 BSE Investor Alerts & Press Releases
Stay updated on investor alerts and press releases from the Exchange:
(i) BSE Media Releases: https://www.bseindia.com/markets/MarketInfo/MediaRelease.aspx
(ii) BSE Investor Awareness: https://www.bseindia.com/attention_investors.aspx
SEBI again advises investors to exercise extreme caution:
(1) Verify registration of entities before investing at: https://www.sebi.gov.in/intermediaries.html
(2) Carry out transactions only through authentic trading apps of SEBI-registered intermediaries after verification at: https://investor.sebi.gov.in/Investor-support.html
(3) Use “Validated UPI Handles” (“@valid” UPI IDs of SEBI-registered investor-facing intermediaries) and the “SEBI Check” platform by visiting https://siportal.sebi.gov.in/intermediary/sebi-check
or through the Saarthi app, for secure investor payments (refer Press Release No. 64/2025)
✅ Cyber Crime Reporting Portal: https://cybercrime.gov.in/
✅ Report online financial fraud at the National Cybercrime Helpline number 1930
✅ Register Your Financial Fraud complaint: https://cybercrime.gov.in/Webform/Accept.aspx
✅ Cyber Crime Help: https://cybercrime.gov.in/Webform/Crime_NodalGrivanceList.aspx
✅ Learning Video Gallery: https://cybercrime.gov.in/Webform/video-category.aspx
🗂️ Investor Charter & Complaint Table
To view our full Client Consent, Investor Charter, MITC, Service Timelines, Complaint Handling Matrix, Fraud Awareness, Refund Policy, and Others, visit and read everything to avoid future conflict of interest: